Saving and Submitting an Incident for Approval

After entering incident information, selecting Save at the bottom-right corner of the screen creates and saves the incident.

Selecting Save saves the incident record but does not submit the incident for approval and does not publish the incident to the Aware Portal.

To save an incident:

1. Complete the required incident fields.
2. Review the incident information.
3. Select Save at the bottom-right corner of the screen.

After the incident is saved, the Incident Details screen remains open. At the top-right corner of the screen, the status displays as Not Published in the Status dropdown. The Merge Incident and Edit buttons are also available from this screen.

To submit the incident for approval:

1. Select the Status dropdown next to Not Published.
2. Select Submit for Approval.
3. Review the incident information in the Review pane.
4. When the incident is ready to be reviewed for publishing, select Submit for Approval at the bottom-right corner of the Review pane.

After the incident has been submitted, the Status dropdown at the top-right corner of the Incident Details screen updates to Pending Approval.

The incident will not be published to the Aware Portal until the approval request is approved.

Cancel an Approval Request

If an incident has been submitted for approval but needs to be changed before approval is completed, users can cancel the pending approval request when the option is available.

To cancel an approval request from the Incident Details screen:

1. Open the incident with the pending approval request.
2. Select the Pending Approval dropdown at the top-right corner of the screen.
3. Select Cancel Approval Request.
4. Confirm the cancellation if prompted.

After the request is canceled, the incident can be updated and resubmitted for approval when ready.