Edit an Incident

If incident information needs to be corrected or updated, the incident record can be edited directly.

For ongoing updates or new information, users should use Status Updates rather than repeatedly modifying the original incident description.

To edit an incident:

1. Open the desired incident.
2. Select Edit in the top-right corner.
3. Update the necessary fields.
4. Select Save at the bottom-right corner of the screen.

If the incident has not been published, the edits are saved to the incident record.

If the incident has already been published, saving changes updates the incident status to Published with Edits. The published version remains visible on the Aware Portal until the pending edits are submitted, approved, and published.

When an incident displays Published with Edits, the dropdown provides the following options:

• View Pending Changes
• Submit for Approval
• Revert to Last Published
  
  

View Pending Changes

To review pending edits before submitting them for approval:

1. Open the incident.
2. Select the Published with Edits dropdown at the top-right corner of the screen.
3. Select View Pending Changes.

The Pending Changes pane appears and displays the unpublished changes that have been made to the incident.

Submit Edited Content for Approval

To submit edited incident content for approval:

1. Open the incident.
2. Select the Published with Edits dropdown at the top-right corner of the screen.
3. Select Submit for Approval.
4. Review the updated incident content in the Review pane.
5. Select Submit for Approval at the bottom-right corner of the Review pane.

After the edits are submitted, the incident moves into the approval process. The updated content will not be published to the Aware Portal until it is approved.

Approvers can review the edited content from the Approval Requests screen or from the related Incident Details screen. When reviewing edited content, the approval request displays the published version alongside the pending edited version. Removed or changed content from the published version is shown with strikethrough formatting, while the updated content appears in the pending version. This allows the approver to quickly review what changed before approving or denying the edited content.

Revert to Last Published

To discard unpublished edits and return the incident to the last published version:

1. Open the incident.
2. Select the Published with Edits dropdown at the top-right corner of the screen.
3. Select Revert to Last Published.
4. Review the confirmation message.
5. Select Revert Changes to discard the unpublished changes.

After the changes are reverted, the incident record is restored to the last published version.