Customer Support

At Intterra, we are committed to your success. Whether you have a quick question, need technical assistance, or want to explore more of what the platform can do, our team is here to help. The following resources are available to support you and your agency.

Support

Customer Support Website
Intel Hub users should use the Intterra Customer Portal for support requests. From the Knowledge Base page, select Customer Portal or Sign In in the upper-right corner. First-time users can select Register here to create an account. Once signed in, users can submit support tickets, track their progress, and respond directly to the Intterra Support team.

Email Support Requests
You may also submit a support request via email:
Support@Intterragroup.com

Emails sent to this address will automatically generate a support ticket. However, this method does not provide request tracking or status updates. When submitting via email, please include your agency name and any relevant details to help us assist you more efficiently.

Aware Public-Facing App Support

For support related to the Aware public-facing mobile app, including AwareCA, users can contact support directly from within the app.

On the mobile app, go to Settings, select FAQ, then choose How do I contact support.